Our Core Value #1 - Provide Remarkable Service
At Turnkey , we believe strongly in core values. A core value is a timeless belief. It is something short and memorable. A core value offers stability and guidance to a company. It lets people inside the organization know what is expected of them, and those outside of your organization know what you stand for. Our core values, combined with our unique spirit at Turnkey , drive us to surpass expectations in what our founder has coined as Remarkablism ™ . This movement is the never-ending cycle of self-discovery and purposeful growth. Remarkablism ™ is about being the best you.
We strive to achieve this every day by carrying out our seven core values. These core values are:
Provide Remarkable Service
Work as a Team
Always be Learning
Find a Way to Win
Take Ownership
Leave Your Egos at the Door
Have Fun!
We not only incorporate these core values in our daily life at Turnkey , but we also share these when we interact with others who are seeking growth and improvement advice within themselves and their organizations. Each core value has significance and is a vital part of the journey. You can’t have one without the other six. Let’s begin this journey of exploring core values with our first core value: Provide Remarkable Service.
Core Value #1: Provide Remarkable Service
At Turnkey, we talk about providing remarkable service. What does this mean? This standard pushes people to surpass expectations every time. It focuses on striving for excellence both in and out of the organization. When you strive to provide remarkable service, you’re always looking to outdo your previous performance. There is always room for improvement. Providing remarkable service also helps to make you and your company memorable. Don’t you always remember when a company has provided excellent service just as much as you comment when they don’t? People certainly remember those who have gone above and beyond in their service, and often brag to others when they’ve had this experience. This is where you want to strive to be. To provide remarkable service, there are several things you want to consider.
Do What’s Best for the Customer
To provide remarkable service, you need to always do what’s best for the customer, even when it may not be best for you or your company.
What does this mean? For example, it may be in your company’s best interest to sell an item or service that costs more because it will increase your revenue. But, a less expensive product may be in your customer’s best interest because it will still get the job done and save them money. By doing what’s best for the customer, you will sell the less expensive item even when it may not benefit your interests. If you do what’s best for the customer, you will gain trust, and it will benefit you in the long run. The customer may see that you chose to sell them the product that best serves them and not you.
Make It Right 100%
To provide remarkable service, you have to remember to make it right for the customer all of the time. For example, if your company sells a product to a customer and it is faulty, it is your duty to make it right because you’re the one who sold it. You are the last person your client remembers before taking possession of the product. Although your company may not have made the product, it is your responsibility to make it right. This is one of the ways you provide remarkable service.
By being honest and keeping your word to make it right all the time, you also build trust, which leads to remarkable service. Many companies and business owners these days are dishonest and don’t keep promises. If you are a business that does that, you will certainly be remembered for not providing remarkable service. Take the honest route, make it right 100% of the time, and you will be rewarded.
Be Fanatical About Response Time & Follow Up
No one likes to wait, especially if they have a problem they need help with now. If you are a fanatic about response time and get back to people quickly, you are working to provide remarkable service. If you are not a fanatic about getting back to people right away, their anxiety will build. This will lead them to believe your company does not have their best interests in mind and that they are not a priority. In their eyes, you are not providing remarkable service.
By communicating and letting people know that you’re working on their issue and have their back, you will not only ease their anxiety but also show how much you value their business. They feel seen, which is extremely important. Let people know they can count on you, even if you’re waiting on someone else for the answer or the quick fix. By keeping people in the loop about what is going on 24/7, you are providing them with the remarkable service they will remember.
Remember, always follow up with the customer. If they are following up with you, you are not providing remarkable service.
This principle can also be applied in your life outside of work. If a friend or family member contacts you with a problem, they want your help right away. They don’t want to wait and worry. By getting back to them quickly, you are showing that you value them and are happy to help. This also helps to build trust in relationships.
Follow Up Until Completion
If you want to provide remarkable service, you have to follow up until the job is done. See the task until it is complete. Don’t leave the customer hanging. Do the job personally if you want to provide remarkable service. Go the extra mile so the job is done right. It’s okay to ask for help to complete a task, but you need to follow up until the task is complete. Use that to help get you to the finish line. This is how you provide remarkable service.
You can also follow up until completion internally. If you’ve asked for extra help or have passed a task along, be sure to follow up and see that it has been completed. You can’t expect other people to just do it because you asked. Set reminders so that the task is always top of mind until it is done.
Practice Extreme Preparation
There are many things out of our control that we can’t prepare for. But there are steps you can take to be as prepared as possible when these situations arise. Think everything through when it comes to your task. If you think everything through, you can have a gameplan for potential roadblocks. While it’s still important to be able to think and react spontaneously, practicing extreme preparation will help you to provide remarkable service. When you have a strong plan in place, it makes improvising much easier.
Pay Attention to Details
Paying attention to details separates remarkable service from mediocre or poor service. What details do you need to focus on to provide remarkable service? By zeroing in on what matters, you can be remarkable. People will remember that you paid attention to what others may consider minute details. In your eyes, they were important enough to gain your attention, which will make all the difference. Many times, the little details are the most important ones. It’s easy to see the big picture, but the little things are what make a project stand out and help you to become memorable.
Be Remarkable, Exceed Expectations
When people see you or your company, they have a certain expectation. When you can surpass that expectation, you can be remarkable. Think out of the box and about the bigger picture. What can you do to stand out? What can you do that no one is doing or has done? When you think big, you can begin to exceed expectations. This can help you earn a reputation for providing remarkable service. If your goal is to truly provide remarkable service, you need to not only keep these factors in mind but also practice them in your everyday life. You need to see what you can do every day to make remarkable service a reality, not just something on paper.
Are You Ready to Provide Remarkable Service? Let Turnkey Help
Providing remarkable service is a pillar to embracing Remarkablism ™ and living it every day. At Turnkey , we help to nurture an environment that celebrates the spirit of Remarkablism ™ and provides remarkable service. To learn more about how you can provide remarkable service, contact Turnkey today.
